IT 技術支援與服務交付主管（中文優先）TAC / Service Delivery Engineer, IT Infrastructure & MSP (Mandarin Chinese Preferred) | ECCOM

💼 全職（達拉斯混合辦公）Full-time, hybrid in Dallas | 💰 $74,621 – $89,866/年 per year

工作內容 Responsibilities

• 帶領小型工程師團隊，為多個企業客戶提供售後技術支援 Lead a small team of engineers providing post-sales support for multiple enterprise clients
• 統籌伺服器、網路與系統（Windows、Linux、VMware）及 AWS / Azure 雲端服務交付 Coordinate delivery of server, network and systems services (Windows, Linux, VMware) and AWS / Azure cloud
• 以 ITIL 流程處理事件、問題與變更管理（ServiceNow、Jira） Run ITIL-based incident, problem and change management (ServiceNow, Jira)
• 管理供應商關係並確保符合 SLA Manage vendor relationships and SLA compliance
• 監控防火牆、Active Directory 等網路安全措施 Monitor network security including firewalls and Active Directory

條件 Requirements

• 中文（普通話）優先 Mandarin Chinese preferred
• 3 年以上 IT 支援 / TAC / Help Desk / MSP 經驗 3+ years in IT support / TAC / Help Desk / MSP environments
• 實際網路（TCP/IP、VLAN、路由、防火牆、VPN）與系統（Windows Server、虛擬化）經驗 Hands-on networking (TCP/IP, VLAN, routing, firewall, VPN) and systems (Windows Server, virtualization) experience
• 曾帶領或指導技術支援團隊 Proven experience leading or mentoring a technical support team
• 需要時可出差到現場支援 Willing to travel for on-site support when needed

福利 Benefits：401(k)、退休計畫、牙醫保險、育兒假 401(k), retirement plan, dental insurance, parental leave

📎 申請請見原文連結 Apply via the Indeed link above